Money and energy advice in the community
Specialist advisors are once again visiting Post Offices across Britain to talk about the support available to help manage money and energy bills.
Local support at the Post Office
Everyone is entitled to help and advice when they need it. But not everyone has access to the internet, especially some of the most vulnerable households.
Working with our long term partner the Post Office and British Gas Energy Trust we’re running in-person community pop up events in Post Offices across Great Britain.
Since May 2022, we’ve set up around 178 in-person pop-ups in 95 locations from Saint Leonards-on-Sea to the Scottish Isles. We’ve provided thousands of people with step-by-step money and energy advice, checking benefits entitlement, and providing energy saving tips as well as follow up appointments for more in depth conversations. And we’ve reached millions of people to help raise awareness of the support available through local, national and social media.
But we’re ready to do more. From October 2024 to March 2025 trained money and energy advisors will be on hand again to help households get specialist advice and support local to them.
Talk to independent experts about money and energy advice
We understand it can be difficult to talk about energy worries and debt and how that can impact physical and mental wellbeing. We’ll be setting up a quiet area within the Post Office for people to get 1-2-1 confidential advice from trained specialists about the support that’s available. We’ll also have leaflets to take away with further details of support available.
Who are the British Gas Energy Trust?
The British Gas Energy Trust, incorporating the Scottish Gas Energy Trust1 is an independent charitable Trust funded solely by donations from British Gas. The Trust contributes to supporting those in financial difficulty, with a focus on energy debt. The Trust can help vulnerable households no matter who the energy supplier is.
Since 2004 over £200m2 has been donated to the Trust to help those most in need. And to help with high energy costs, British Gas has increased its support for customers with the UK’s biggest ever energy support package.
How can the Trust help?
The Trust funds charitable organisations to provide fuel and money advice directly to local communities. You can find a list of Trust-funded organisations and links to other advice agencies who might be able to help on the Trust’s Fuel and money advice page.
Marking 20 years of the Trust
For the past 20 years, the British Gas Energy Trust has supported more than 2.2 million3 people with energy debt grants, funded money and energy advice services, set up Post Office Pop-ups and provided online budgeting tools.
To mark 20 years of the Trust, British Gas are donating £20 million, taking the total contribution since launching the Trust in 2004 to over £200 million. This additional donation will ensure help is available in the years to come.
Hear from people the British Gas Energy Trust
have already helped
Professor Green speaks to Farzana about her experience of energy debt and how The British Gas Energy Trust was able to help.
Post Office pop-up money and energy advice locations
Our pop-up money and energy advice service is coming to selected Post Office branches across Great Britain from October 2024 until March 2025.
Come and talk with our representatives from the British Gas Energy Trust funded organisations who will be on hand to guide and support you. We can’t be everywhere, but we hope that we can make a difference where we can.
If you can’t get to one of our pop-up events, download our leaflet which includes details on how to find your local British Gas Energy Trust funded organisation.
You can also follow us on Facebook or Twitter and share location updates with anyone you think may need support.
| Post Office | Address | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Poplar - London | 22 Market Sq, London | E14 6AB | Tue & Wed | 15, 16, 22, 23, 29 30 Oct | 11am - 2pm |
| Post Office | Address | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Poplar - London | 22 Market Sq, London | E14 6AB | Tue & Wed | 5 & 6 Nov | 11am - 2pm |
| Edinburgh Wester Hailes | 14a Westside Plaza | EH14 TSW | Tue & Wed | 12, 13, 19, 20, 26 & 27 Nov | 11am - 2pm |
| Post Office | Address | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Glasgow Springburn Way | 230 Springburn Way | G21 1BU | Tue & Wed | 3, 4, 10, 11 Dec | 11am - 2pm |
| Post Office | Address | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Glasgow Springburn Way | 230 Springburn Way | G21 1BU | Tue & Wed | 14, 15, 21 & 22 Jan | 11am - 2pm |
| Leicester Gallowtree Gate | 39 Gallowtree Gate | LE1 5AD | Tue & Wed | 28, 29 Jan | 11am - 2pm |
| Post Office | Address | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Leicester Gallowtree Gate | 39 Gallowtree Gate | LE1 5AD | Tue & Wed | 4 & 5 Feb | 11am - 2pm |
| Newport | 174-176 Upper Dock Street | NP20 1DY | Tue & Wed | 11, 12, 18 & 19 Feb | 11am - 2pm |
| Leeds Markets | 6-16 New York Street | LS2 7DZ | Tue & Wed | 25 & 26 Feb | 11am - 2pm |
| Post Office | Address | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Leeds Markets | 6-16 New York Street | LS2 7DZ | Tue & Wed | 4 & 5 Mar | 11am - 2pm |
| Stockport Great Underbank | 34 Great Underbank | SK1 1PD | Tue & Wed | 11, 12, 18, 19, 25 & 26 Mar | 11am - 2pm |
More help with your energy bills
Speak with your energy supplier
If keeping up with your energy bills is getting difficult, check with your supplier to see what help they can provide. If you’re with British Gas, we’ll do everything we can to support you.
We’re helping those most in need
Our £140 million3 support package offers extra support to help those facing financial hardship.
Help from the government
Find the latest information on government support available to help with the cost of living.
Useful information
Energy price cap
Find out the latest news and what the government’s Energy Price Guarantee means for you.
Average bill guide
How much you pay depends on the property size, lifestyle and the number of people living there. See how your energy usage and costs compare with a typical household.
Energy saving advice
We can all take steps to reduce energy use in our homes. Understanding how much appliances use can help us use them more efficiently.
Additional information
British Gas Energy Trust is Registered Charitable Incorporated Organisation no 1179578.
Source: Source: BGET May 2024. Figures are based on historic records and sources, some of which were not audited accounts.
Source: Centrica February 2024.
On 25 August 2022, we announced a £25+ million customer support package with an additional £25 million of help for our customers announced in November 2022. In September 2023 we committed a further £50 million and another £40 million in February 2024, taking the amount we've invested in customer support to £140 million. On top of this, British Gas’ contribution to the Warm Home Discount scheme is over £92 million, which is the largest contribution compared to other energy suppliers. Source: Ofgem September 2023.