Help with paying my business energy
Not a business? Go to our British Gas residential website for help.
In this article
How can I reduce and manage my business energy bills?
We understand that rising energy costs are concerning and we are committed to support all of our customers. Help and advice can be found below providing options on ways to reduce your business energy bills over the coming years.
Make a payment or follow our advice below to help you clear your outstanding balance and pay for your ongoing energy in a way that you can afford. If you still need support just contact us - we're here to help.
How can I reduce and manage my business energy bills?
1. Only pay for what you use
By sending us regular meter readings you'll get accurate bills and only ever pay for the energy you use.
2. Smart meter
With a smart meter you wont need to provide meter reads as these are submitted automatically. If you don't already have one, request a smart meter here.
3. Spreading the cost
Direct Debit is a quick, convenient, and reliable way to pay your bills. Simply set up a Direct Debit and you will receive a 7%1 discount (providing you are on a contract with us).
4. Use less energy
We'd like to help your business save energy. For tools and tips to help you manage your business energy, please visit Business energy saving.
5. Agree an affordable payment plan
If you can't afford to pay what you owe, or if you're struggling with a back bill that you've received from us, we may be able to offer you longer payment terms.
What you'll need before you contact us:
- Your account number
- A brief reason for your business debt
- Your monthly energy use in kilowatt hours - you can find this on your bill
- Evidence that your business can meet the repayments, such as company accounts
More ways to reduce your energy costs
Reduce the amount you're being charged for your energy
If you're on our standard variable or deemed prices, you're out of contract and paying our more expensive rates. This might've happened if you've moved into business premises that we supply, but haven't agreed a new contract.
You can reduce your rates with a fixed price energy plan for 1, 2 or 3 years. Then you'll know how much you're paying each month.
Reduce your VAT rate
If you're a charity or not-for-profit organisation, you can apply for a reduced VAT rate and remove Climate Change Levy from your bill. Just log into your online account and complete our VAT reduction form.
Independent help
If you're experiencing financial difficulty there are several organisations who offer independent advice and support.
Business Debtline
Business Debtline is an established charity that provides free, impartial and confidential debt advice to small businesses and the self-employed. Part of the Money Advice Trust.
Citizens Advice
Citizens Advice and Advice Direct Scotland are the official sources of free and independent advice and support.
Stay on track with an online account
Log in to check your bills, balance, make payments and more.
If you haven't registered yet, it only takes a couple of minutes - you'll need a recent bill to hand.
Why register for an account?
Talk to our customer service team
Fastest response
Live chat
Our advisors are here: Mon-Fri: 8am - 8pm
Telephone number
Our advisors are here: Mon-Fri: 8am - 8pm 2
Information
If you agreed your contract directly with us, the 7% discount will be shown as a discount line on your bill. If you agreed your contract through a third party broker, the discount is included in the standing charge and unit rate. Customers who move to our variable prices, whose variable prices have changed, those we've price matched, or where another suppliers energy agreement has transferred to us, do not qualify for a Direct Debit discount.
See our Call charges
